Endurance manufacturer puts 22 years of business down to great customer service
Endurance Solid & Secure composite door manufacturer Rocal tells Windows Active how a solid customer service reputation has seen them enter their third decade in business.
“Rocal’s long term success has been built upon a constant focus on customer service,” stated Ruth Kitching, Office and Customer Service Manager. “Whatever business you are in you will always come up against problems. What’s important is how they are dealt with. Our team at Rocal endeavour to resolve our customer issues as quickly and as effectively as possible with our customers’ interests put first. Customers are our lifeblood and we need to know that they are continually happy with the Rocal experience for business success.”
Putting customer service first has been the result of core decisions at Rocal, one of which was the recent recruitment of Suzanne Turner. Suzanne was brought aboard the team as Rocal’s customer service co-ordinator, after a long history of great experience in that area of business. Suzanne previously was the Head of a branch customer service department of Argos.
Ruth said: “Suzanne has bolstered our clear focus of customer service and has brought great experience to the company, making a significant difference to the way we communicate and deal with our customer issues.
“Too many companies feel that the customer experience ends when the product is delivered, but with Rocal this is not the case. Suzanne is helping to ensure that the customer experience is continuous. Our customers appreciate this, that’s why we have kept such a loyal base over the past 22 years.”
Rocal continue to manufacture the Endurance Solid & Secure composite door through their network of installers throughout the UK. The company is looking ahead to many more years in the business.
Tel: 01652 659 259
