“We’ve put a safety net in place too, in case an email address is missed, or mistyped. If emails bounce or the certificate is not downloaded within 30 days, a hard copy will still be sent to the homeowner’s preferred address. There’s also a 24-hour window after registration to correct any errors. After this, passed certificates are locked and emailed to consumers within 48 hours of member’s sign-off. Certificates will be in PDF format, so they can be stored digitally or printed by installers as part of their handover information.”
Certass specialises in installer and product certification for a wide range of home improvements, ranging from glazing and solid conservatory roofs to roofline and extensions.
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