Customer service underpins Business Pilot’s two shortlisted G-Award entries

Business Pilot has been shortlisted in two categories at this G-Awards, which both highlight the software innovator’s focus on the importance of customer relationships. The categories are Customer Care Initiative and Unsung Hero.

“We are thrilled to be shortlisted twice in this year’s G-Awards, with both categories demonstrating the importance we place on delivering the best customer service, and the personable approach we have to developing our business,” Business Pilot’s MD Elton Boocock said.

“We are particularly excited that Katie Harris has been recognised for her professional approach to the role of Support Co-ordinator, and we get positive feedback from customers even when we don’t ask for it!

“One customer wrote to me and said: ‘A key cog in our received support has been Katie Harris who has been there when needed, including afterhours conversations on a Friday. Katie has definitely gone the extra mile for us, and this has not gone unnoticed.’

“We are also chuffed to have been shortlisted in the Customer Care Initiative category, which again underpins our success, and the success of our customers.”

Business Pilot’s entry centred on its five sell-out Training Days in 2024, which help users to understand new features and developments of the Business Pilot CRM software, and delve into areas that they aren’t making the most of.

These events also give the BP Community the chance to talk to like-minded installers and share tips on how they use Business Pilot, and to feed back to Business Pilot on the system with ideas for future development.

“While our Training Days were designed to help our customers get the most out of using our software, we have seen other benefits, such as the growth of a whole new community of Business Pilot users who share best practice and promote professionalism,” Elton said.

“We would like to wish everyone the best of luck for all nominees this year. It is a great event, and we can’t wait for an exciting evening.”

This year’s G-Awards are held at the London Hilton on Park Lane on Friday 29 November 2024.