Keith Jones, Business Development Director at Promac

The Promac Group, an industry leading supplier of world class aluminium, PVC and glass machinery, is delighted to announce the appointment of Keith Jones, well-respected throughout the industry as a specialist in lean six sigma, to the role of Business Development Director.

“Keith will be most well known in the industry for his 17 years spent with Safestyle UK running their window, door and sealed unit operation,” explains Joe Hague, Group Managing Director of Promac, “His extensive experience in the window and construction industries adds an extra dimension to the senior team at Promac and his proven organisational experience can only add benefit and value to our business and ultimately our customers.”

Keith adds: “In my role at Safestyle, Promac was a supplier for 12 years so I understand first-hand the customer experience across Promac’s whole business. They offered the best support and are really good at what they do. It may sound simple but that’s why they were our supplier of choice for so long. However, the theory behind lean six sigma is that there is always room for improvement – there is always an even better way of doing things. This will be a key part of my new position at Promac – reviewing the systems, policies and procedures affecting all aspects of our business, whether ordering a machine, individual staff training, customer service, or buying spares and consumables – with the aim of providing a higher level of customer satisfaction consistently across the board.

“Many people associate ‘Lean’ with the manufacturing sector but in fact most of the businesses that have embraced lean six sigma are in the finance and service sectors. The bottom line is it doesn’t matter what kind of business you are operating, employing a culture of continuous improvement will drive efficiencies to the benefit of the business and for its customers.”