Panoramic appoints Hillier as head of customer services

Stephen Hillier has been appointed as Head of Customer Services at swing and slide door manufacturer Panoramic Doors, as the company steps up its sales and marketing drive in time for the 2020/21 sales season. With Panoramic Doors now offering its full range of bi-fold alternatives through retail installers for the first time, the company is reinforcing its service team to provide back up for the growing network. Hillier, who has previously had glass and glazing industry roles with HiTech Blinds and Epwin Glass, heads a team with responsibility for all Panoramic Group operations though with particular emphasis on Panoramic Doors as the company drives for growth. Reporting directly to the managing director his role includes the implementation of strategies and operations from initial enquiry through to customer satisfaction polling. The new Customer Services team will provide support to Panoramic’s Approved Installers located throughout the UK.

“The purpose of this role is to ensure homeowners and installer partners have a point of contact throughout the sales, production, installation and after care processes,” explained Stephen. “Although a complex task, I have a simple goal: to ensure a great customer experience with our doors and to maintain this as sales continue to grow.”

Panoramic Doors have proved popular with homeowners seeking the unrestricted openings allowed by bi-folds, but who have also recognised the restrictions of imposed by the hinged panels. Panoramic uses a system of individual panels that slide independently along a track. This allows the door to be fully opened, or in a combination of open and closed panels according to homeowner preference. Doors may be ordered through Panoramic’s online ordering system, with prices from £395 plus VAT per leaf fully glazed (2.2m x 1m) for PVC-U doors; £540 + VAT per leaf for aluminium versions and £640 plus VAT per leaf for aluminium/wood. For installers, all versions of Panoramic doors are supplied fully glazed and are easier than conventional bi-folding doors to transport and handle, whilst also being simpler to install due to the design, with leaves simply slotted individually into the custom tracks.