Rehau enhances online support with revamped Rehau Answers portal

In an effort to provide round-the-clock support to specifiers, fabricators, and installers, Rehau has overhauled its online portal, Rehau Answers, with a number of new major additions.

The site now features a WER/U-value calculator in line with the latest Building Regulations (Approved Document L), providing highly accurate Window Energy Ratings calculated in accordance with GGF Guidance Documents 2.2/2.3.

Rehau Answers also features a comprehensive guide on compliance, with dedicated sections on Sustainability, Building Regulations, UKCA Marking (CE Marking), and Minimum Technical Competencies (MTC).

Mark Gajda, Head of Technical at Rehau, said: “The launch of the new Rehau Answers portal is a key milestone in our mission to provide the best customer service across the face of the fenestration industry.

“Rehau Answers is no longer a simple FAQs portal, but a complex, continually evolving support tool for specifiers, fabricators, installers, and end users alike. It is our hope that this will allow customers to benefit from our expertise, guidance, and resources at the touch of a button.”

As well as these new additions, the portal retains an easy-to-understand Q&A section, answering real FAQs from specifiers, fabricators, and installers, which will be actively updated in line with the latest legislative developments and industry talking points. For specific queries, the ‘Ask Rehau’ section provides access to an online contact form to request direct support from a Rehau representative.

The ‘Find an Installer’ functions allows end users to locate their local Rehau installer via postcode, and also links to the main Rehau website for relevant product information.

Mark concluded: “While a major development, the overhaul of Rehau Answers is just phase one of our plans to expand our digital support offering for customers. The pace of the fenestration industry is increasing day by day, so we believe that digital innovation is a key pillar in ensuring that customers continue to be supported.”