Delivering exceptional customer support
SupaLite, a leader in innovative roofing solutions, are dedicated to setting a high standard for exceptional customer support
SupaLite’s commitment to going the extra mile for its trade partners and exceeding expectations has been key to its success. This continued support ensures that SupaLite remains a trusted and valued partner for installers throughout the UK. Some of its longest standing customers have been with SupaLite throughout its 11 years!
By focusing on the needs of its customers, nurturing long-term relationships, and providing continued support, SupaLite ensures its position as a trusted and valued partner for installers across the UK.
Installer training
SupaLite have its own dedicated showroom and training centre at its site in Preston. The company’s experts understand each trade partner has unique requirements and preferences, which is why they tailor their installer training to suit your specific needs.
With SupaLite’s training programs, you will receive sales and installation training, roof samples, in-depth knowledge about their products and systems, and a full factory tour, so you have a first-hand view of their manufacturing process.
You will also have the opportunity to build a SupaLite roof at their training centre, as well as receiving marketing help, and more!
Visiting trade customers
Using their Support Vehicle, driven by Carl Linney, SupaLite’s Business Development Manager, SupaLite travel around the UK, visiting trade customers and showcasing their impressive products. No matter where their customers are based, SupaLite comes to you.
The van features everything customers need, from a roof sample to a full range of marketing materials, including product brochures, leaflets, and so much more.
Whether you need support attending open days, training days, and promotional events, SupaLite are there to help promote their quality roofing solutions.
Premium and Plus installer schemes
SupaLite offer two installer schemes to continue to meet the demands and requirements of homeowners. These tiered schemes ensure their trade partners install SupaLite products to the highest standards, with continued support from their expert in-house team.
Lightweight Roofing Solutions, SupaLite Premium Installer, state: ‘’We couldn’t be happier after joining SupaLite’s Premium Installer Scheme. Their exceptional training, marketing support, and dedicated customer service ensures our team is equipped with the latest installation techniques and product knowledge. This partnership has not only enhanced our reputation, but also increased our customer satisfaction and business growth. Being a part of the Premium Installer Scheme has helped us stand out in the competitive market. Thank you SupaLite!”
Marketing and technical support
SupaLite’s in-house team are dedicated to providing their customers with all the marketing help they need. This includes a full range of literature featuring the latest product brochures and leaflets.
SupaLite’s technical support team are fully equipped to walk you through every stage of your roof order, right through to installation, with years of experience.
In-depth case studies
SupaLite collaborates closely with several installers and trade partners on a wide variety of projects, including creating case studies. Working closely with the customer, they detail the project from start to finish, highlighting the solution to the homeowners’ problem, showing the impact of a SupaLite roof.
SupaLite are proud to share the wonderful work of their installers and encourage their trade partners to collaborate with them on future case studies.
Trade show expertise
SupaLite offers support and expertise to their customers who are exhibiting at trade shows. Whether it’s providing banners, branded merchandise, marketing materials, or special offers, their experts do it all.
Dedicated support
SupaLite continue to ensure their customers are at the forefront of everything they do. Their team provides all the resources and support needed to effectively market and install their products.
Whether you’re a long-serving SupaLite installer, or you’re a new trade partner, SupaLite are there to help you.
For more details on how to join SupaLite’s trade network, visit their website or contact their expert sales team.
Tel: 01772 828060
www.supaliteroof.co.uk
