Published On: Thu, Dec 7th, 2023

Quality service counts, says Essex-based Bluemanor WIndows

Essex-based Bluemanor Windows has been recognised in a top industry award for its commitment to excellent customer service. Being shortlisted for the coveted G23 Award for Best Customer Care Initiative, the family-run business supplies and fits doors, windows and more recently facade cladding to homes from its Braintree headquarters. Using its own in-house team of installers was one of the key factors that led judges to recognise Bluemanor as a leader in its field.

Part of the firm’s quality promise involves it supporting certified installer schemes such as Cedral Select Professional, run by the fibre cement cladding brand. This provides external, third-party endorsement of external cladding, fitment and aftercare on every project, giving homeowners confidence from the outset.

Mark Nuth of Bluemanor said: “We are proud to be accredited by several industry-leading organisations, which recognise our commitment to providing high-quality products and exceptional customer service to our customers. And our certification with Cedral is certainly one of schemes that set us apart from the competition.

“When considering which company to use for home improvements, choosing a certified company is important because it demonstrates a commitment to quality and customer satisfaction. Thanks to the value that schemes such as Cedral’s bring, we are one of the most accredited home improvement companies in Essex, Suffolk and Hertfordshire.”

Bluemanor is remarkable in the fact that it has accreditation from Which?, Checkatrade, Fensa and Trustpilot among others. This credibility is underpinned by years of good service, which is in no small part down to the business’ investment in technology. Indeed, 97% of its customers would recommend them to a friend of family member. In 2022 the business invested in an online service dashboard which monitors performance, key performance indicators and customer satisfaction. The company also recently made a significant investment into a new website, which provides an even more engaging and visual experience for customers.

Congratulating Bluemanor on their recognition, Lisa Grosse, marketing manager at Cedral said: “Bluemanor are a superb business, which like us really tries to put customers at the centre of every decision. We both share a strong service ethos and the Cedral Select scheme demonstrates how a building product manufacturer like Cedral can engage with its distributor / installation network to create a consistently great experience for our customers.”