Published On: Thu, Nov 17th, 2022

SupaLite ticks all the boxes as a supplier for Elmhurst Windows

In addition to offering high-quality replacement roof products, tiled-roof specialist SupaLite is committed to delivering the best customer service. And one company that’s truly benefitted from this great service for over two years is Elmhurst Windows. Since the early 1970s, the Yorkshire-based company has installed thousands of replacement windows, doors, and roofs for conservatories and orangeries across the county.

Elmhurst Windows’ MD Richard Abrahams said: “We have been with SupaLite since 2020, and after having challenges with an existing supplier, it was refreshing to buy roofs directly from a company that offers excellent service and provides fantastic communication.  As a supplier, SupaLite certainly ticks all the boxes, and this move is one of the best things we’ve ever done.”

Dedicated to offering the best support to its customers throughout the whole process, SupaLite ensures it can quickly answer any queries. “As far as technical support is concerned, we sometimes find there are questions and challenges that our fitters have on site. But, without hesitation, SupaLite’s technical team is always on hand,” adds Richard. “Depending on what we need, they’re happy to jump on the phone or send across any technical information we need via email. Working with the team is such a positive experience that we’d highly recommend.”

The quality of the SupaLite systems also receives high praise from the Elmhurst team, as Richard explains. “I always listen to the feedback from our installers because they’re the ones on the frontline, and they say SupaLite products are incredibly easy to fit. Like anything new, there are always a few challenges but once the team is on site, the efficiency of the high-quality system means the time to complete an installation is very, very quick. SupaLite goes over and above what we expect to help keep us in the loop and that’s so important when you’re trying to run a business successfully. As a registered installer of SupaLite, I can see first-hand that they’re dedicated to keeping their customers happy, to help make everything run smoothly.”

Cassie Watters, Sales and Marketing Manager at SupaLite, said: “We’re delighted that Elmhurst Windows are happy with the service and products they receive from us. We’re incredibly passionate and committed as a team to build great working relationships with our customers and this is something we will continue to deliver in the future.”

All ambitious installers looking to grow should become a member of the exclusive SupaLite Registered Installer Scheme to access a full range of benefits including a dedicated account manager and on-hand technical support.