VBH gets 10/10 for service and quality from Garrard Windows

Buckinghamshire fabricator Garrard Windows has been a customer of hardware distributor VBH for more than 10 years. Manufacturing around 2,500 products a week, including PVC-U and aluminium windows, bifold and patio doors, Garrard uses VBH door hinges and handles, window handles and door cylinders across its whole range. Adam Webb, Director of Garrard, has seen many changes over the years as both companies have grown. 

“Since we started working with VBH we’ve seen steady growth in our business,” says Adam. “The support we’ve had from them has been great – their systems make it easy to do business. The greenteQ range has grown considerably, so there is a product to fit every requirement, and using the webshop means we don’t have to spend time working out what we need for each job. After our initial nervousness – it did seem a bit daunting at first, compared to hand written faxes which we’d been using before – we haven’t looked back. In one operation we can see what we need for the job, stock levels, prices and the progress of our orders. It can even help us produce tenders – all we have to do is add the product number and quantity and it’s worked out for us. The favourites list which keeps track of our most regularly ordered items is also really useful. It’s a no hassle process that saves us time – and time’s money. And of course, if there is any query we can always talk to VBH and know we’ll get a swift response.”

“Even though VBH is the largest hardware supplier in Europe,” continues Adam, “the team never loses sight of the customers’ need for efficient ordering and reliable deliveries. We’re seeing a big demand for colour now. VBH has responded with a great selection, whether for PVC-U or aluminium. I rate them 10 out of 10 for customer service and the same for product quality and performance.”