Published On: Mon, Jan 20th, 2020

Survey conducted by hardware partner UAP reveals customer 100% satisfaction

A customer survey conducted by hardware solutions partner, UAP has revealed that its customers are 100% satisfied with its customer service.  Stock levels have been a primary concern for both suppliers and installers over the past 12 months.  Ahead of the failed Brexit deadline in March, UAP CEO, David Jennings commented that the company had “…plans to hold increased stock and control, as much as possible, product pricing in the event of a downturn in Sterling.”

The survey reveals that UAP delivered on this, with 74% of customers rating UAP’s stock levels, Excellent.

Ordering and delivery also performed well, with almost an even split between Excellent and Good.  Delivery was particularly high with 78% of customer rating the service, Excellent.

The hardware specialist wished to offer a safe haven for its customers during what was anticipated to be a turbulent year, and the survey has proven this to be the case.

Describing UAP in three words, the survey generated responses such as: ‘On the ball’; ‘Reliable, efficient & effective’; ‘Second to none’ and ‘Quick and easy’.

National sales director for UAP, Barry Halpin comments: “Customer service is absolutely paramount to everyone here at UAP.  Our customer survey for 2019 has highlighted this as one of THE driving factors for a supplier to build long-term relationships with their customers. 

“UAP is continuing to grow at a rate that exceeds industry expectations and the ability for our customers to rely on us as a continued supplier is a key factor in this.”

UAP starts the New Year with the recent acquisition of internal door hardware company – Intelligent Hardware and expects to complete at least two more during 2020.   

The company is confident of building on its performance in 2019, as it strives to be the UK’s foremost supplier of hardware.